Mystery Shopping

Customer Experience Mystery Shopping Service Excellence

Why Mystery Shopping Should Be in the C-Suite Conversation

Kaiz Patel / July 1, 2025

For decades, mystery shopping has been relegated to the operations or quality control department and filed under compliance, not strategy. […]

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Customer Experience Digital Trends Employee Experience Mystery Shopping Reputation Management Service Excellence

What Customer Experience Means in the Age of Vlogs and Reviews

Kaiz Patel / July 1, 2025

There was a time when a customer’s bad experience ended with a quiet complaint to a manager or a passing

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