Author name: Kaiz Patel

Customer Experience Employee Experience Service Excellence

Handle Customer Feedback Like an Absolute Pro

Kaiz Patel / July 1, 2025

Customer feedback can feel like walking a tightrope. It puts us right in the middle of our customers’ expectations—and reality. […]

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Service Excellence Vendor & Partner Management

What Double-Checking Really Means: Getting It Right the First Time in Customer Service

Kaiz Patel / July 1, 2025

What Double-Checking Really Means: Getting It Right the First Time in Customer Service Read Post »

Customer Experience Mystery Shopping Service Excellence

Why Mystery Shopping Should Be in the C-Suite Conversation

Kaiz Patel / July 1, 2025

For decades, mystery shopping has been relegated to the operations or quality control department and filed under compliance, not strategy.

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Customer Experience Digital Trends Employee Experience Mystery Shopping Reputation Management Service Excellence

What Customer Experience Means in the Age of Vlogs and Reviews

Kaiz Patel / July 1, 2025

There was a time when a customer’s bad experience ended with a quiet complaint to a manager or a passing

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